Refund policy

At Nouval Solutions, customer satisfaction is important to us. Due to the handcrafted nature of many of our products, slight variations in color, pattern, texture, and finish are part of the uniqueness of artisan-made goods and are not considered defects.

Return Eligibility

Retail customers may request a return within 14 days of receiving their order if:

· The item is damaged during transit

· The wrong item was received

· The item has a significant manufacturing defect

To qualify for a return:

· The item must be unused and in its original condition

· Original packaging must be retained

· Proof of purchase must be provided

Non-Returnable Items

The following items are generally not eligible for return:

· Customized or personalized products

· Made-to-order products

· Wholesale or bulk orders

· Clearance or final sale items

· Products damaged due to misuse

Return Request Process

To initiate a return, please contact us within 14 days of delivery and provide:

· Order number

· Description of the issue

· Clear photographs of the product and packaging

Our team will review the request and provide further instructions.

Refunds

Once the returned item has been received and inspected, approved refunds will be processed to the original payment method.

Refund processing times may vary depending on the payment provider and financial institution.

Damaged or Defective Products

If a product arrives damaged or defective, please notify us within 48 hours of delivery with supporting photographs.

Depending on the situation, we may offer:

· Replacement product

· Store credit

· Full or partial refund

Wholesale Orders

Due to the customized and large-scale nature of wholesale transactions, wholesale orders are generally non-refundable unless otherwise agreed in writing before purchase.