Shipping policy

At Nouval Solutions, we are committed to delivering authentic Indian handcrafted products safely and efficiently to customers worldwide.

Order Processing

Most retail orders are processed within 1–3 business days after payment confirmation.

Custom, made-to-order, and wholesale orders may require additional production time. Customers will be informed of estimated timelines before shipment.

Domestic Shipping

Orders within India are generally delivered within 3–7 business days, depending on the destination and courier service.

International Shipping

We ship to customers worldwide.

Estimated delivery times:

·         USA & Canada: 7–14 business days

·         Europe: 7–14 business days

·         Australia & New Zealand: 8–15 business days

·         Middle East: 5–10 business days

Delivery times are estimates and may vary due to customs clearance, local courier delays, weather conditions, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated at checkout based on destination, package size, weight, and shipping method selected.

Customs, Duties and Taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's authorities.

Nouval Solutions is not responsible for delays caused by customs processing.

Tracking Information

Once an order has been shipped, customers will receive tracking information via email.

Damaged Packages

If your package arrives visibly damaged, please contact us within 48 hours of delivery and provide photographs of the package and product so we can assist you promptly.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Nouval Solutions is not responsible for delays or losses resulting from incorrect or incomplete addresses.